New subscriptions include a 14-day free trial. No payment is taken during the trial. You can cancel at any time before the trial ends at no cost — if you do, you won't be charged anything.
If you don't cancel before your trial ends, your subscription begins automatically and your payment method is charged for the first billing period. Subscriptions then renew monthly.
We don't offer refunds for partial billing periods. If you cancel, you'll keep access until the end of the period you've already paid for, and won't be charged again after that — but we won't refund the remainder of a period that's already been paid.
This policy doesn't affect any statutory rights you have as a consumer under UK law, including rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In practice, our 14-day free trial — during which nothing is charged — is designed to give you that same window to decide before any payment is taken. If you believe you have a statutory right that applies to your specific situation, contact us and we'll address it properly rather than simply pointing you back to this policy.
If you're charged in error — for example, a duplicate charge or a charge after you'd already cancelled — contact us and we'll correct it.
Cancel anytime from your account settings, or email us at kaidenz.help@gmail.com and we'll process it for you.
Questions about a charge or this policy? Reach us at kaidenz.help@gmail.com.